The K9 Clan

1. Introduction & Who We Are

Welcome to The K9 Clan. We're Pascal and Michelle Cazin, and we operate a dog care services business based in Redlands, Queensland, Australia. We offer dog training, pet sitting, dog walking, and drop-in visits — and we care deeply about the animals and people we work with.

Your privacy matters to us just as much as your dog's well-being. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what your rights are under Australian law.

The K9 Clan is committed to complying with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) set out in Schedule 1 of that Act.

By using our website (thek9clan.com.au / thek9clan.com ), contacting us through any channel, or engaging our services, you agree to the practices described in this policy.

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary to provide our services and communicate with you effectively. This may include:

About you:

- Your name

- Email address

- Mobile phone number

About your pet(s):

- Dog's name, breed, age, and sex

- Relevant health, medical, or behavioural information (e.g. vaccinations, known conditions, temperament)

- Emergency contact details

- Veterinarian contact details

Other information:

- Your suburb or general location (to assess service availability)

- Any other details you voluntarily provide to us when making an enquiry or booking

We do not collect sensitive personal information (such as government-issued ID, financial details, or health information about you as a person) unless it is directly relevant and you have given us your consent.

3. How We Collect Information

We collect personal information in the following ways:

- Website contact form: When you fill out the contact form at thek9clan.com.au/contact-us, we collect your name, email address, and mobile number, along with any message you send us.

- Direct contact: When you contact us by phone, email, or SMS, we collect the information you share with us in that communication.

- Social media: When you send us a direct message, comment on a post, or interact with us on Facebook or Instagram, we may receive information you share through those platforms.

- In-person or at the start of service: When you book a service, we may ask you to complete a pet information form or provide additional details about your dog(s) in person or via email.

We collect information directly from you wherever practicable. We will not collect personal information about you from third parties without your knowledge unless it is unreasonable or impracticable to do so.

4. Why We Collect It

We collect and use your personal information for the following purposes:

- To provide our services — dog training, pet sitting, dog walking, and drop-in visits require us to know about you and your pet(s) to deliver safe and effective care.

- To respond to your enquiries — when you contact us, we need your contact details to get back to you.

- To communicate with you — to confirm bookings, send reminders, provide updates, or share relevant information about your dog.

- To keep your pet safe — veterinary and health information helps us care for your dog appropriately and act quickly in an emergency.

- To improve our services — general feedback helps us continue to improve what we offer.

We will not use your personal information for any purpose that is unrelated to why you provided it, and we will not use it for direct marketing without your consent.

5. How We Store and Protect It

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

- Personal information shared via our website contact form is transmitted securely.

- We store contact and booking information in secure, password-protected systems.

- Pet health and care records are kept securely and accessed only by Pascal and Michelle Cazin.

- We use reputable third-party platforms (such as email and booking tools) that maintain their own security practices. We choose providers that take data security seriously.

We are a small owner-operated business, and your information is handled personally by us — it is not passed through multiple hands or departments.

When personal information is no longer needed for the purpose it was collected, we will take reasonable steps to delete or de-identify it securely.

6. Do We Share Your Information?

We do not sell, rent, or trade your personal information to third parties. Ever.

We may share your information only in limited circumstances:

- Service delivery: With trusted contractors or service providers who assist us in delivering our services (for example, a relief dog walker). Any such person is required to handle your information with the same care and confidentiality we do.

- Legal obligations: If we are required to disclose information by law, a court order, or a government authority.

- Emergency situations: If your dog requires urgent veterinary attention, we may share your details or your pet's details with a vet clinic or emergency animal service.

We will not disclose your personal information overseas unless you have consented, or unless it is required or authorised by Australian law.

7. Your Rights Under Australian Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

- Access your personal information — you can request a copy of the personal information we hold about you.

- Correct your personal information — if any information we hold is inaccurate, out of date, or incomplete, you can ask us to correct it.

- Make a privacy complaint — if you believe we have mishandled your personal information, you can raise a complaint with us directly (see Section 10). If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at [oaic.gov.au](https://www.oaic.gov.au) or by calling 1300 363 992.

To make an access or correction request, please contact us using the details in Section 10. We will respond within a reasonable timeframe, and in any case, within 30 days.

8. Cookies and Website Analytics

Our website (thek9clan.com.au) may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use the site.

Cookies are small text files stored on your device by your web browser. They do not identify you personally.

We may use basic analytics tools (such as Google Analytics) to understand traffic patterns, page visits, and how people find our website. This data is aggregated and anonymous — it tells us things like how many people visited the site, but not who they are.

You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some parts of our website.

We do not use cookies to track you across other websites or for advertising profiling purposes.

9. Social Media

We maintain a presence on Facebook and Instagram. When you interact with us on these platforms — by liking a post, leaving a comment, or sending us a direct message — the information you share is subject to the privacy policies of those platforms, not just ours.

We encourage you to review the privacy policies of Facebook and Instagram if you have concerns about how those platforms handle your data.

When you contact us via social media, we may use the information you provide to respond to your enquiry or follow up about our services. We will not use social media messages to share your details with others.

Please be mindful that anything you post publicly on our social media pages can be seen by others. If you have a private enquiry, we recommend contacting us directly via our website contact form or by phone.

10. Contact for Privacy Concerns

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please reach out to us directly.

The K9 Clan

Redlands, QLD, Australia

Contact form: [thek9clan.com.au/contact-us](https://thek9clan.com.au/contact-us)

We take all privacy concerns seriously and will respond to your enquiry promptly. If you make a complaint, we will acknowledge it within 5 business days and aim to resolve it within 30 days. If we are unable to resolve your concern, we will let you know the next steps available to you, including contacting the OAIC.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal obligations. When we do, we will update the Effective Date at the bottom of this page.

We encourage you to check this page occasionally to stay informed. If we make any significant changes that affect how we handle your personal information, we will make reasonable efforts to notify you (for example, by posting a notice on our website or contacting you directly where appropriate).

Your continued use of our website or services after any changes take effect will be taken as acceptance of the updated policy.

12. Effective Date

This Privacy Policy is effective as of 1 July 2025.

The K9 Clan — Redlands, QLD, Australia | thek9clan.com.au